Poly Phone Displays Off Hours

Symptom

Poly phone display appears dim and shows the words Off Hours.

Applies To

• Fuze
• Poly Phones

Resolution

Some Poly devices are configured by the factory with a power saving feature called Off Hours Mode. This feature causes the device display to appear dim and show the words Off Hours.

Devices in Off Hours mode will continue to function as they normally would. This is simply a power saving feature.

You can configure the Off Hours mode on your device by changing the office hours settings on your device.

To change your office hours:

1. Select Settings > Basic > Power Saving > Office Hours > Start Hour. On VVX 1500 phones, select Menu > Settings > Basic > Power Saving > Office Hours > Start Hour.
2. From the Start Hour screen, select a day of the week.
3. Enter a start time using the 24-hour clock. You can enter a start time from 0 to 23 (For example, 5:00 p.m. will be entered as 17).
4. Select Save.
5. From the Office Hours screen, select Duration.
6. From the Duration screen, select a day of the week.
7. Enter a duration of 0 to 12 hours per day.
8. Select Save.

Cause

Some Poly devices are configured by the factory with a power saving feature called Off Hours Mode. This feature causes the device display to appear dim and show the words Off Hours.