Setting Up Call Forwarding on a Polycom Device

Objective

Setting up call forwarding on a Fuze Poly device.

Applies To

• Fuze
• Poly Desk Phones
• Call Forwarding

Procedure

If a forward is manually added to your device by following these steps, it must also be manually removed from your device.

• This type of forward will NOT be shown in the Fuze Customer Portal.
• As this type of forward exists ONLY on your device, Fuze has no visibility to see if the forward was put in place.

*Due to the limitations noted above, Fuze recommends setting up call forwarding in the Fuze Customer Portal. For information, see Handling and Forwarding Calls with Fuze.

*These steps may vary slightly from one Poly model to another.

Adding a Forward to Your Device

To add a forward to your device, follow these steps:

1. Press the Menu button.
2. Select Features.
3. Use the arrow keys to scroll through the list and select Forward.
4. Select Always.
5. On the screen that reads "Contact:", press the Enter button. You will then be able to enter a phone number. Press the OK softkey to save.
6. Press the down arrow key to select the Forward: Disabled option. Press the Enter button, and use the left/right arrow key(s) to toggle this option to Enabled. Press OK to save.
7. Press the left arrow key. You will prompted to save your changes. Press the Yes softkey to save.

Removing a Forward From Your Device

To remove a forward from your device, follow these steps:

1. Press the Menu button.
2. Select Features
3. Use the arrow keys to scroll through the list and select Forward.
4. Select Always.
5. Press the down arrow key to select the Forward: Enabled option. Press the Enter button and use the left/right arrow keys to toggle this option to Disabled. Press OK to save.