Making and Receiving Calls with Fuze for Salesforce

Calling a Contact from Search Results

1. Type the name or partial name of the contact you want to call into the Search field and press Enter.
2. From the search results, click the phone number of the person you want to call.
3. Your preferred click-to-call device rings.
4. Answer your device, and the call will begin to ring the person you are calling.
5. When the call is connected, a new call log opens automatically (if configured by your administrator).
   

Receiving an Incoming Call

When you receive a call on your Fuze number, Fuze for Salesforce notifies you of the incoming call. You can answer the call with any of your Fuze devices or applications.

You can also decline the call by clicking the End button.