Bluetooth Device

Symptom

When using USB Bluetooth devices with Fuze Desktop and other Fuze apps, one or more of the following issues occurs:

• You may not be able to hear audio on calls or meetings, or other people on calls may not be able to hear you (if your device includes a microphone).
• Undesired background noise may be heard on calls.
• Bluetooth Human Interface Device (HID) controls, such as buttons or other on-device controls may not operate correctly.

You receive the following error: [Device Name] should be connected using a USB dongle instead of built-in Bluetooth.

Applies To

• Fuze
• Audio
• USB Bluetooth Devices

Resolution

Connect your device to your computer with the manufacturer and hardware-specific USB dongle that came with your device. Avoid using your computer's native bluetooth features to connect.

Alternately, you can select different devices with the Microphone and Speakers drop-down menus in the Audio/Video section of the Settings screen (Profile menu > Settings > Audio/Video).

To ensure your audio settings are configured properly, you can test your Fuze setup. For additional information, refer to Fuze Checkup.

Cause

The Bluetooth audio device you are using must be connected with the manufacturer and hardware-specific USB dongle that came with your device.

When using a Bluetooth headset, ensure your device is fully charged in order to avoid any call or meeting disruptions.