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Fuze Desktop Freezes on Windows

Symptom

When using Fuze Desktop on Windows, the application freezes.

Applies To

  • Fuze Desktop

Resolution

If your Fuze Desktop on Windows application freezes or becomes unresponsive, easily update your video drivers to ensure that an old driver is not limiting your application performance.

PC Manufacturer Video Drivers

This table provides links to several original equipment manufactures (OEMs), where you can download the appropriate video drivers for your Windows® 10 machine.

    PC Manufacturer

    Driver Updates URL

    Acer

    https://www.acer.com/ac/en/US/content/drivers

    Asus

    https://www.asus.com/support/Download-Center/

    Dell

    https://www.dell.com/Drivers

    HP

    https://support.hp.com/us-en/drivers

    Lenovo

    https://pcsupport.lenovo.com/us/en    

    Microsoft Surface

    https://support.microsoft.com/en-us/help/4023482/surface-download-drivers-and-firmware-for-surface

    Samsung

    https://www.samsung.com/us/support/downloads/

 GPU Manufacturer Video Drivers

This table provides links to several graphical processing unit (GPU) manufacturer websites where you can download the appropriate video drivers for your Windows® 10 machine.

    GPU Manufacturer

    Driver Updates URL

    AMD

    ATI

    Radeon

https://www.amd.com/en/support

    Intel

https://www.intel.com/content/www/us/en/support/detect.html

    NVIDIA

    GeForce

    Titan

    Quadro

https://www.nvidia.com/Download/index.aspx

Determining Your GPU Manufacturer

Determine the manufacturer of the graphical processing unit (GPU) on a Windows®10 operating system. In some circumstances, Windows®10 can automatically update the driver.

  1. Click the Start button.
  2. Open Device Manager.
  3. Expand Display adapters.
    Fuze Desktop Freezes on Windows.png

Cause

An outdated video driver may be causing the app to freeze.

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