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8x8 Support

Muted Audio from Mic


You are on a call or in a meeting and other people cannot hear you, even though your microphone in Fuze is not muted. You receive the following error: A connection has been established, but your microphone may be muted separately from Fuze.

Applies To

  • Fuze
  • Audio


Check your microphone settings in your computer's operating system and on your microphone device (if applicable), and confirm your microphone is not muted. If you continue to experience an error message or side effects, contact your IT department for further assistance.


Fuze may generate the above error message if the active signal that Fuze receives from your microphone is muted outside of the Fuze application.

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