Muted Audio from Network

Symptom

Audio from other people on a call cannot be heard on calls or in meetings. You may be unable to hear other people on a call or meeting because their microphone is muted. You receive the following error: A connection has been established but other people on this call may be muted.

Applies To

• Fuze
• Audio

Resolution

Use an alternate method of communication, such as chat, to recommend that the other people on the call check their microphone settings (both on their operating system and their microphone device (if external).

Ask them to unmute if they discover that their microphone is muted. If you continue to experience an error message or side effects, contact your IT department for further assistance.

Cause

Fuze may generate the above error message if the active signal that Fuze receives from other people on your call or meeting is muted.