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8x8 Support

Download WinMTR Ping and Traceroute Tool


Download and run the WinMTR tool.

Applies To 

  • WinMTR
  • Networking 


  1. Go to
  2. Follow instructions to download the compressed file.
  3. After downloading has completed, extract the folder to the desktop (or other desired location).
  4. Open the folder and run the program (WinMTR.exe or WinMTR64.exe).
  5. For Host use the correct 8x8 media server based on the phone location. The full list of IP Addresses is available in the X Series Technical Requirements.  
  6. Press Start.
  7. Run test for a minimum of 2 minutes and a maximum of 5 minutes. Click Stop. 

Additional Information

If the link above is unavailable, we provide the file for download here as a courtesy. Click here to download the tool.

Troubleshooting steps can be found in Garbled and Choppy Audio Troubleshooting.