Fax as a Service (FaaS) Case Creation

Objective

Creating a case to get assistance from 8x8 Support for Fax as a Service (FaaS).

Applies To

• Fax as a Service (FaaS)
• Fax API

Procedure

Cases should be created with the AdaptHealth account.

1. Click here to log in to the 8x8 Support Portal (My 8x8) and create a new Support case.
2. Fill in the case form with the following information:
   • Case Type: Troubleshooting
   • Case Category: 8x8 Work
   • Severity Level: 2
   • Subject: FaaS Issue
   • Description: Issue details and any special contact instructions

     IMPORTANT! Copy and paste the following into your Case Description for expedited handling: Please refer to the Salesforce Service Cloud "Critical Account Notes" for FaaS details and next steps.

   • External Reference ID: (if applicable)
   • How Should We Contact You: (Select the preferred contact method)
   • Timezone to Contact: (Select the proper timezone)
   • Additional Contact: (If applicable, provide anyone additional that can be contacted regarding this case.)
3. Select Submit Case.