How to create a case, and what should be included to get assistance for Fax as a Service (FaaS).
- Fax as a Service / FaaS/ Fax API
Cases should be created with the AdaptHealth account.
- Click here to log in to the 8x8 Support Portal (My 8x8) and start a new Support case.
- Fill in the case form with the following information:
- Category: CPaaS
- Severity Level: 2
- Subject: FaaS Issue
- Description: Issue details and any special contact instructions
IMPORTANT! Copy and paste the following into your Case Description for expedited handling: Please refer to the Salesforce Service Cloud "Critical Account Notes" for FaaS details and next steps.
- Location/Sites: (if applicable)
- External Reference ID: (if applicable)
- How Should We Contact You: (Select the preferred contact method)
- Timezone to Contact: (Select the proper timezone)
- Additional Contact: (If applicable, provide anyone additional that can be contacted regarding this case.)
- Click Submit Case.