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Gathering Call Examples
8x8 Support

Gathering Call Examples

Objective

As part of ongoing investigations call examples are requested from 8x8 engineers in order to progress troubleshooting.

Applies To

  • 8x8 Work
  • Inbound and Outbound Calls
  • Call Quality
  • Call Termination

Procedure

The call examples that will need to be provided should be the most recent of calls to exhibit the investigated issue (24 hours).

Carriers will not accept samples over 24 hours old. This is due to a couple of factors:

  • Log levels at the carrier level
  • Systems are designed to only hold the logs are 24 hours
  • The volume of traffic going over the carrier

We require a minimum of 3 call examples with the below details:

  • Direction (inbound or outbound)
  • Date/Time of Call
  • Duration of Call
  • Time Zone (e.g. BST - British Standard Time, PST - Pacific Standard Time, etc)
  • Call from (source number or extension)
  • Call To (destination number or extension)
  • Issue (what happened on the call)