As part of an ongoing investigations call examples are requested from 8x8 engineers in order to progress troubleshooting.
- Virtual Office
- Inbound and Outbound Calls
- Call Quality
- Call Termination
The call examples that will need to be provided should be the most recent of calls to exhibit the investigated issue (24 hours).
We require a minimum of 3 call examples with the below details:
- Direction (inbound or outbound)
- Date/Time of Call
- Duration of Call
- Time Zone (e.g. BST - British Standard Time, PST - Pacific Standard Time, etc)
- Call from (source)
- Call To (destination)
- Issue (what happened on the call)