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8x8 Support

Driving Product Adoption


Welcome! In this article, we'll explore the ins and outs of the 8x8 adoption journey, provide you with a clear understanding of the significance of this journey, and how it can benefit your organization.

Benefits of the Adoption Journey

  • Unlocking the full potential of 8x8 within your organization.
  • Revolutionizing the way you communicate, collaborate, and succeed.
  • Practical tips and insights to navigate the adoption journey effectively.

Setting Clear Objectives

  • Define your objectives for adopting 8x8.
  • Improved internal communication, streamlined collaboration, enhanced customer experiences.
  • Align efforts and measure success using clear objectives as a guiding compass.

Tailoring the Journey to Your Needs

  • Your adoption journey is unique to your organization.
  • We'll work together to customize the process to your specific needs and circumstances.
  • Friendly and approachable support every step of the way.

Foundation for Engagement

In this section, we'll explore how 8x8 can help drive employee engagement within your organization. We'll provide best practices to inspire you to create a workplace where employees feel motivated, connected, and empowered.

Effective Communication for Engagement

  • Utilize 8x8's features for crystal-clear voice calls, high-definition video conferences, and team messaging.
  • Foster transparency, collaboration, and open channels of communication.
  • Embrace remote work capabilities to promote work-life balance and flexibility.

Collaboration for Teamwork

  • Leverage 8x8's collaborative features like virtual meetings, screen sharing, and real-time document collaboration.
  • Break down silos and encourage cross-functional collaboration.
  • Celebrate achievements to boost morale and engagement.

Empowering Autonomy and Work-Life Balance

  • Provide self-service tools and resources with 8x8 to empower employees to take ownership of their work.
  • Support work-life balance by promoting breaks and setting clear boundaries.
  • Invest in professional development to foster growth and engagement.

Effective Change Management

In this section, we'll explore effective change management strategies to ensure a seamless transition to 8x8 within your organization. With the right approach, you can proactively avoid resistance to change and foster a positive adoption experience.

Framing Change as an Opportunity

  • Clearly explain the reasons behind implementing 8x8 and the benefits it will bring.
  • Address concerns and emphasize the positive impact of 8x8 on productivity, collaboration, and customer satisfaction.
  • Create buy-in and enthusiasm by framing the change as an exciting opportunity.

Engaging Stakeholders

  • Identify key individuals or groups impacted by the implementation of 8x8.
  • Involve stakeholders early on, seek their input, and address their concerns.
  • Build a support network that champions the adoption of 8x8.

Planning and Preparation

  • Create a detailed adoption plan with clear steps, timeline, and resources.
  • Involve your team in the planning process and set clear expectations.
  • Establish a well-structured plan for a successful adoption journey.

Open and Transparent Communication

  • Establish open channels of communication to keep your team informed and engaged.
  • Share regular updates, progress, and milestones.
  • Encourage two-way communication, listen to feedback, and address concerns promptly.

Training and Education

  • Provide comprehensive training programs to equip your team with the skills and knowledge they need.
  • Offer hands-on training, workshops, and access to resources.
  • Empower your team to embrace 8x8 confidently and maximize its benefits.

Ongoing Support and Celebration

  • Establish a support system with a dedicated point of contact, helpdesk, or knowledge base.
  • Provide timely support to mitigate frustrations or challenges.
  • Celebrate milestones and successes to reinforce the positive impact of the change.

Maximizing the Benefits

In this section, we'll explore a few of the top features of 8x8 and provide specific use cases to inspire you to leverage the full potential of the platform. We'll highlight the key features that will revolutionize how your organization communicates, collaborates, and excels.

Seamless Communication with Voice and Video

  • Crystal-clear voice calls and high-definition video conferences.
  • Connect with team members, clients, and partners from anywhere.
  • Conduct virtual meetings, client presentations, and save time and travel costs.

Collaborative Team Messaging

  • Embrace instant messaging for simplified team communication.
  • Collaborate on documents in real-time.
  • Keep everyone connected and engaged with quick updates and discussions.

Virtual Meetings and Webinars

  • Engage your audience with interactive virtual meetings and webinars.
  • Host company-wide town halls, training sessions, and client webinars.
  • Connect and engage seamlessly with your audience.

Mobile App for On-the-Go Productivity

  • Stay connected and productive with 8x8's mobile app.
  • Access calls, messages, and meetings on your smartphone or tablet.
  • Never miss important conversations or meetings while on the go.

Creating a Training Program

When it comes to training your end users on 8x8, you have various options available. 8x8 offers different training paths, including self-paced learning and onsite/in-person sessions with an 8x8 Trainer. However, we understand that larger organizations may prefer to customize these resources and develop their own in-house training programs. Don't worry, we're here to assist you with that too. Let's explore some of the best practices for creating your own training program.

Utilizing 8x8's Training Resources:

  • Leverage online training materials, video tutorials, and webinars provided by 8x8.
  • Enhance your training program with our expertise and guidance.

Assessing Training Needs:

  • Identify knowledge gaps and skill levels related to 8x8 within your organization.
  • Tailor the training program to address specific requirements for maximum effectiveness.

Defining Training Objectives:

  • Clearly define the objectives to be achieved through the training program.
  • Guide the content and structure of the program based on specific goals.

Customizing Training Materials:

  • Develop user-friendly guides, video tutorials, and interactive presentations.
  • Ensure accessibility and easy comprehension for all participants.

Providing Hands-on Training:

  • Include interactive sessions for participants to practice using 8x8's features.
  • Encourage active participation, feedback, and addressing challenges.

Fostering a Blended Learning Approach:

  • Combine online modules, webinars, workshops, and coaching sessions.
  • Accommodate different learning styles and preferences for maximum engagement.

Role-based Training:

  • Tailor the training program based on different user roles.
  • Provide role-specific knowledge and skills for effective utilization.

Continuous Support:

  • Offer ongoing support beyond the initial training sessions.
  • Provide access to resources like FAQs, knowledge bases, and user forums.
  • Encourage peer-to-peer support and a culture of continuous learning.

Evaluating Training Effectiveness:

  • Regularly assess the effectiveness of the training program.
  • Use surveys, assessments, and feedback sessions for insights and improvements.

Overcome Adoption Challenges

Resistance to Change:

  • Communicate the benefits of 8x8 and address concerns.
  • Involve early adopters to influence and alleviate resistance.
  • Provide comprehensive training and ongoing support.

User Adoption:

  • Continuously communicate the purpose and benefits of adopting 8x8.
  • Offer incentives or recognition for active usage and engagement.

Change Management:

  • Develop a comprehensive change management plan.
  • Foster leadership support and involve stakeholders throughout the process.

Integration Challenges:

  • Evaluate integration with existing systems and create a plan to address challenges.
  • Provide training on leveraging integrations effectively.

Technical Difficulties:

  • Perform a network readiness assessment to proactively address issues.
  • Engage IT support for guidance and troubleshooting.

Building an 8x8 Adoption Champion Network

Key Roles in the Adoption Champion Network:

  • Adoption Champions: Enthusiastic individuals who advocate for 8x8 adoption.
  • Departmental Champions: Represent different departments and facilitate communication.
  • Executive Champions: Influential leaders who promote adoption and allocate resources.

Benefits of an Adoption Champion Network:

  • Increased Adoption Rates: Champions encourage higher adoption throughout the organization.
  • Peer-to-Peer Support: Champions provide valuable support and foster a smooth transition.
  • Enhanced User Engagement: Champions inspire active participation and exploration.
  • Continuous Improvement: Champions offer insights for program enhancement.
  • Organizational Alignment: Champions facilitate alignment between teams and departments.

The ROI of 8x8

Cost Savings:

  • Calculate savings from replacing traditional telephony systems.
  • Assess reductions in travel and meeting expenses.
  • Evaluate savings in IT infrastructure costs.

Increased Efficiency and Productivity:

  • Measure time saved through 8x8 features for tasks like messaging, video conferences, and file sharing.
  • Evaluate productivity gains from improved collaboration and flexibility.

Improved Customer Satisfaction:

  • Measure the impact of improved communication and personalized interactions.

Scalability and Business Agility:

  • Assess cost savings achieved through 8x8's scalability.
  • Evaluate business continuity benefits and reduction in downtime.


  • Congratulations on exploring best practices for driving adoption, collaboration, and calculating ROI with 8x8.
  • Encourage open communication, provide tools and platforms, and foster a collaborative culture.
  • Let 8x8 empower your team to achieve greatness through collaboration and reap remarkable results.
  • Together, let's embark on the collaboration journey and fuel innovation, productivity, and success.
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