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Temporarily Failed to Send Fax
8x8 Support

Temporarily Failed to Send Fax

Symptom

When attempting to send an eFax, you receive an error that reads, "Temporarily failed to send fax."

Applies To

  • Virtual Office Desktop

Resolution

Clear Cache & Log Out

  1. Clear browser cache.
  2. Log out of VOD and then log back in. Note: Closing VOD is not considered as logging off.

Extension Setting Reset

  1. Log in to Account Manager.
  2. Go to Phone System > Extensions > View All Extensions > View.
  3. To the left of the affected extension, click Edit.
  4. Expand the Virtual Office Pro Information section.
  5. To the right of the Internet Fax Numbers option, toggle the setting OFF, then ON.
    Virtual Office Pro Information Fax Number Setting.jpg
  6. Click Save Changes.
  7. Log out of VOD and then log back in. Note: Closing VOD is not considered as logging off.

Cause

This may be due to a browser cache issue. Logging out of VOD will resysnc the app to the 8x8 server.

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