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Virtual Office Desktop Version End-of-Life Policy
8x8 Support Knowledge Base

Virtual Office Desktop Version End-of-Life Policy

8x8 continually improves products and services, such as the Virtual Office Desktop (VOD) unified communications client, which receives updates about once a month. Having all users on the latest version of VOD will promote ease-of-use and allow access to the latest features and bug fixes.

In light of this, we are retiring older versions of VOD. This means that users will no longer be able to log in to retired versions of VOD, and will be prompted to upgrade to continue use. Each subsequent version will then be retired six months after the release of a newer version of VOD.

VOD Version End-of-Life Questions

Who is affected by version retirement?

Versions of Virtual Office Desktop are retired 6 months after a new version has been released. Example: If you are on version 5.1 and version 5.2 is released on January 1, you have until July 1 to update, as version 5.1 will be EOL 6 months after the next version (5.2) is released.

Note: Check which version you are on by going to Virtual Office > About. The version number will appear in the pop-up window.

Why is 8x8 doing this?

Encouraging adoption of our latest releases ensures users have access to new features, bug fixes, and security patches. These improvements are driven by user feedback, providing a better experience and reducing incidences of issues that have been fixed in later releases.

How do I prepare for this?

Download the current version of Virtual Office Desktop for Windows or macOS. If you do not have rights to install software on your computer, speak to your system administrator.

What if I don't update?

You will no longer be able to log in to older versions of Virtual Office Desktop, but will instead be prompted to contact your system administrator to update to the current version. (If you are able to install software on your own computer, you can simply update directly and begin using VOD again immediately.)

Will this prevent me from logging into or using other 8x8 services or software?

No, this policy only affects the Virtual Office Desktop software. An inability to log in to VOD due to use of an old version has no bearing on your other 8x8 services, such as Virtual Office Mobile, your voicemail, your desk phone connectivity, Virtual Office Account Manager or Configuration Manager, the Support portal, etc. While you may be prevented from using a retired version of VOD to join Virtual Office Meetings, you can still access the browser-based Meetings Online.

Virtual Office Desktop Version End-of-Life Schedule

Version GA Date EOL Date GA Build
5.6.0 8/15/18 TBD 5.6.20017
5.5.0 7/19/18 2/14/19 5.5.19923
5.4.0 6/20/18 1/18/19 5.4.19820
5.3.1 5/7/18 12/20/18 5.3.19599
5.2.0 3/7/18 12/20/18 5.2.19289
5.1.0 1/4/18 9/6/18 5.1.18959
5.0.10 12/14/17 7/18/18 5.1.18773
5.0.9 11/8/17 6/20/18 5.1.18462
5.0.8 10/12/17 5/15/18 5.1.18256
5.0.7 9/13/17 4/3/18 5.0.17965
5.0 8/14/17 4/3/18 5.0.17888
4.6 6/2/17 4/3/18 4.6.16690
4.5 and earlier 12/15/16 4/3/18 4.5.15496 and earlier