Skip to main content
How do I set up a Hot Desk in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

How do I set up a Hot Desk in Virtual Office Configuration Manager?

Note: To configure Hot Desk in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

In Virtual Office Configuration Manager, hot desk is a feature that is enabled at the user level. Once hot desking is turned on for an end user, the associated phone will reboot and that phone will only be able to be used for hot desking. Subsequently, if hot desking is disabled for an end user, the phone will reboot and it will become a regular phone again.

To set up hot desking for a user

  1. Create a user that will be set up for hot desking. Note: This user will not be able to use Virtual Office Desktop or Virtual Office Mobile, but in order to enable hot desking, a user profile must be created.
  2. Assign an X2 or higher license to the user profile.
  3. Activate a desk phone on the user profile.
  4. After the phone is activated, toggle the Hot Desk Enabled switch to enable hot desking for this user profile. If you are editing an existing user profile, go to Voice Basic Settings and click Show More to see the Hot Desk Enabled section.

  5. Click Save.
  6. After this, the phone will reboot and it will be able to be used for hot desking.