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Clicking Reset Password in Configuration Manager Doesn't Allow Me to Reset My Password
8x8 Support

Clicking Reset Password in Configuration Manager Doesn't Allow Me to Reset My Password

Symptom

When clicking on Reset password option there is no response in the Voicemail settings page. 

resetVMpassword.PNG

Applies To

Attempting to reset voicemail password in Configuration Manager Users page. 

Resolution

In order to reset a users voicemail password, you must be an administrator. Otherwise, there will be no response when clicking on the Reset password option. 

Cause

Only administrators have the ability to reset voicemail passwords. 

Additional Information

If you are the administrator and still receive no response when clicking reset password you may want to check your browsers cache and cookie settings. If you are still unable to reset password please contact support. 

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