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How do I use Configuration Manager to transfer calls to an extension from voicemail?
8x8 Support

How do I use Configuration Manager to transfer calls to an extension from voicemail?

Objective

Use Configuration Manager to transfer callers to an extension instead of leaving a voicemail. 

Applies To

All customers using Configuration Manager. 

Procedure

  1. Login to Configuration Manager with your administrator's credentials.
  2. Navigate to the Users page and click the pencil icon to edit the extension you wish to configure. 
  3. Select Voicemail Settings. 
  4. Select 'Custom 0 Dial out' to enable it. 
  5. Under 'On pressing 0 forward to,' select the extension to transfer the call to. Note that the receptionist extension is the default. 

Enable 0 dial out.png

Additional Information

Note: The receptionist extension can be defined under Home / Sites and editing the site(s). 

Choosing the receptionist extension.png

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