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Can an agent post Notices for all other agents?
8x8 Support

Can an agent post Notices for all other agents?

Applies To

  • Virtual Contact Center
  • Agent Console
  • Configuration Manager

Answer

Agents can only post Notices for the Agent Group that agent belongs to.

Supervisors, however, can post Notices to all Agent Groups that they are assigned to.

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Additional Information

For information about making an Agent into a Supervisor, see Assign Supervisor Level VCC Agent Console Access.