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Lost Connection Alert in Virtual Contact Center Agent Console
8x8 Support

Lost Connection Alert in Virtual Contact Center Agent Console

If an Agent sees lost connection alert in Virtual Contact Center Agent Console, then check the ISP or network connection. Learn more here.

Symptom

Your VCC agent observes a "lost connection" alert in the VCC Agent Console.

Applies To

  • VCC Agent Console

Resolution

If the issue impacts remote VCC agents, this points to a local network or ISP connectivity issue. Check the ISP or network the impacted user is on.

Cause

This is generally due to a local network or ISP issue.

Additional Information

See also the Virtual Contact Center Technical Requirements document for network setup recommendations.