Web browser gets stuck on a loading screen when trying to log in to VCC Agent GUI
Virtual Contact Centre Agent GUI
- From the VCC Agent GUI of an agent with supervisor privileges, navigate to Menu > Monitoring > Agent Management > Monitor.
- Locate the agent that is having issues in the list. Under Status, you can see what status VCC has this agent registered in at this time.
- Under Action (on the far right), click 'Logout'.
- Wait until the Status changes to 'Logged Out', then instruct the agent to clear their web browser's cache and cookies.
- Instruct the agent to reattempt login.
VCC recognizes this agent as already logged in. They must be remotely logged out by a supervisor in order to successfully log in again.