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Virtual Contact Center AGUI Stuck on Loading Screen upon Log In
8x8 Support

Virtual Contact Center AGUI Stuck on Loading Screen upon Log In

Symptom

Web browser gets stuck on a loading screen when trying to log in to VCC Agent GUI

Applies To

Virtual Contact Centre Agent GUI

Resolution

  1. From the VCC Agent GUI of an agent with supervisor privileges, navigate to Menu > Monitoring > Agent Management > Monitor.
  2. Locate the agent that is having issues in the list. Under Status, you can see what status VCC has this agent registered in at this time.
  3. Under Action (on the far right), click 'Logout'.
    Monitoring_Logout.png
  4. Wait until the Status changes to 'Logged Out', then instruct the agent to clear their web browser's cache and cookies.
  5. Instruct the agent to reattempt login.

Cause

VCC recognizes this agent as already logged in. They must be remotely logged out by a supervisor in order to successfully log in again.