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Unable to Answer Calls When Using BLF Due to Notifications
8x8 Support

Unable to Answer Calls When Using BLF Due to Notifications

Objective

Disabling call screening notifications for extensions that are part of a Ring Group or AA.

Applies To

  • Virtual Office Configuration Manager
  • Receiving calls from Ring Group and AA

Procedure

  1. Log in to Configuration Manager.
  2. Click Extension Numbers.
  3. Click the username assigned to the desired extension.
    2019-08-20_11-45-05.png
  4. Under Voice Basic Settings, next to Device Model click Line Key Configuration.
  5. To the right of Enable Call Screen Notifications, turn the toggle off.
  6. Click Save.

Additional Information

This should stop the screen from flashing when calls come through a Ring Group, which will enable the user to answer the call. However, keep in mind this workaround will disable call screen notifications from BLF keys.

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