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8x8 Support

Phone Won't Activate and Displays Missing File Config Reverted

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Symptom

Physical phone screen displays the following error: "missing file, config. reverted." You are unable to activate the phone.

Applies To

  • All IP phones

Resolution

  1. Login to 8x8 Admin Console.
  2. Click Users.
  3. Locate the profile for the affected user.
  4. Under the Basic Information section of the profile, under the Language field, use drop-down menu to choose the correct language from the list.
    LanguageFix-Correct.JPG

Cause

This issue is due to physically typing a language under the user's Basic Information Language field, rather than choosing one from the drop-down menu.