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8x8 Support

Editing Extensions in 8x8 Admin Console

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Note-Icon.png Note: To edit extension numbers in Account Manager, the legacy version of 8x8 Admin Console, click here.

Objective 

To edit an extension in 8x8 Admin Console. Account administrators can change a user's extension at any time. Extension numbers can be edited to be shorter or longer than the internal dial plan for the site assigned to the user, but this may affect cross-site dialing. 

Applies To

  • 8x8 Admin Console

Procedure 

  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Click Edit (pencil icon).
    2019-07-30_10-21-37.png
  4. In Voice Basic Settings, enter a new number under Extension number, or click Suggest to automatically assign the user an available extension number.
  5. Click Save.