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8x8 Support

What is an account administrator in 8x8 Admin Console?

The account administrator controls your 8x8 system via Configuration Manager, sets up the system and can also configure settings. Learn more here.

Note: For more information on account administrators in Account Manager, the legacy version of 8x8 Admin Console click here.

Applies To

  • 8x8 Admin Console
  • Account Administrator


The account administrator is the person who controls your 8x8 system via8x8 Admin Console. The administrator sets up the system (usually with the help of Implementation Service) and can configure settings, edit extensions, and add or remove services. The administrator is also the main point of contact for 8x8.

After completing your initial order, the account administrator will receive an email from 8x8 Customer Support similar to the one below. Follow the links and instructions in that email to create a password and log in for the first time.

Dear Ms. Jones,

You have been granted phone system administrator privileges to 8x8's 8x8 Admin Console.

To begin using 8x8's 8x8 Admin Console, click on the link below to create your password. Then log in to 8x8 Admin Console by going to, clicking Sign In at the top and then 8x8 Admin Console.

Username: MsJones

Password: Click the link to create or reset your password*

Configuration Manager guides and video tutorials are available at


Your 8x8 Support Team

*For your security, passwords require at least one lower-case letter, one capital letter, one number, and one special character.

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