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How to Set up workplace phone


How to Set up workplace phone for a Contact Center agent

Applies To

  • Contact Center
  • Agent Workspace


  1. Click the status  menu option and change your status to Work Offline.
    8x8 Agent Workspace makes you unavailable for new interactions.
  2. Go to My Profile > Settings > Connectivity.
  3. Click Change next to Phone setup.
  4. From the dialog that displays, select the relevant endpoint from the drop-down list:
  5. Forward to phone number: Use to add your work phone number.
  6. Use a SIP URI: Use to add your SIP URI.
  7. Based on your selected endpoint, enter your phone number or SIP URI in the editable field. If required by your admin, you must validate your workplace setting to begin processing phone interactions.
  8. Click Save.
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