How do I set my voicemail greeting back to the 8x8 default greeting?
Question
How do I set my voicemail greeting back to the 8x8 default greeting? I can only see how to change or add a greeting from Admin Console or Voicemail settings in WorkD.
The default greeting is
Welcome to our voicemail system. You have reached the mailbox of <recorded Name prompt or Ext number>. At the tone please record your message. When you have finished recording press pound or simply hang up
Applies To
- 8x8 UC Voicemail
Answer
To set the voicemail greeting back to the 8x8 default use the following procedure
- From the device call the voicemail extension 555
- Enter your voicemail password (how to change voicemail password here)
- From the audible menu select option 2 for Greetings
- Select option 2 for the internal voicemail greeting or option 3 for the external voicemail greeting
- Press 3 to delete and the 8x8 default greeting will be played to the next call who access the voicemail box
Name Prompt
Similarly if you wish to delete the recorded name and return the default greeting back announcing the extension number use the following procedure
- From the device call the voicemail extension 555
- Enter your voicemail password
- From the audible menu select option 2 for Greetings
- Press 1 for the first last name
- Press 3 to change the recording back to the extension number
Additional Information
If the user has recorded or deleted their voicemail greetings from the voicemail audible menu as described above, the Users Voicemail settings in Admin Console will not reflect this but instead show whatever was originally configured (or not configured) by the admin