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8x8 Support

How to Set Passphrases in the Support Portal


Note: To set your passphrase in Account Manager, the legacy version of Admin Console, click here.


Set up a passphrase for your 8x8 Support Portal (My 8x8) portal.

If you are a 8x8 Editions or X Series user, you can set a passphrase for your account in your 8x8 Support Portal (My 8x8). This passphrase will be used to confirm your identity when you contact 8x8 Support. For more information on passphrases, see What is my passphrase?

Applies To

  • 8x8 Support Portal (My 8x8)
  • X Series and 8x8 Editions


Creating a passphrase

  1. Log in to your 8x8 Application panel.
  2. Click My 8x8
  3. In the upper right corner, mouse over your username and click My Profile.
  4. Click Edit Profile on the left handside of the page.
  5. Enter a passphrase in the Pass Phrase field. This should be an alpha-numeric phrase you can easily remember (30 character limit).
  6. Click Save to confirm these changes.

Reset Passphrase

  1. Log in to the 8x8 Application Panel.
  2. Click My 8x8.Screen Shot 2022-02-22 at 11.14.23 AM.png
  3. Click Profile > My ProfileScreen Shot 2022-02-22 at 11.14.59 AM.png
  4. Under Pass Phrase enter the updated passphrase.


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