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8x8 Support

How to remove a number from 8x8 Admin Console?


Returning a number that has already been claimed in 8x8 Admin Console. 

Applies To

  • 8x8 Admin Console
  • Phone Numbers


  1. Log in to 8x8 Admin Console.
  2. Click Phone Numbers.
  3. Before you can return the number, be sure that Number Status column is listed as Available.
    • If the Assigned To column has a user, ring group, auto attendant, or call queue listed, the number is assigned to a location. The current location must be removed before returning the number.
      Screen Shot 2020-09-02 at 10.49.51 AM.png
  4. Once you have verified the number is Available, you can click on the More menu (3 dots) and select Return number to 8x8.
    1. When returning multiple numbers, you can check the box directly to the left of the numbers you wish to return.
    2. Once all of the numbesr have been selected, click on the Return numbers to 8x8 button in the upper right.
  5. A dialog box will appear asking, "Are you sure?" Click Continue to complete the process and return the number(s) to 8x8.

The number will now return to the 8x8 number pool and you can now select a brand new number. Once the number is returned, you can still recover the number(s) within 90 days, if you change your mind.

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