Does 8x8 have a Status Page showing current service status or interruptions for 8x8 Express?
Question
Does 8x8 have a Status Page showing current service status or interruptions for 8x8 Express?
Applies To
- 8x8 Express
- Status Page
Answer
Yes, 8x8 Technical Support manages and updates a public Status Page. The page features:
- Dedicated information for any current widely impacting events (such as outages, system errors, access issues, etc.).
- Filters for region, service, and application type.
- A history of impacting events reported over the last 30 calendar days.
Additional Information
Do I need a login to access the 8x8 Status Page?
No, the 8x8 Status page is public and does not require a login.
Are all customer issues posted to the Status Page?
No. Incidents recorded on the 8x8 Status Page are impacting across a population of customers who may share a cluster, region, platform, or another common characteristic that makes the event important to explain broadly.
If an issue is known to be impacting only a single 8x8 customer at a given time—even if the scope of impact is across multiple users, sites, or services—may not be captured on the Status Page until or unless it is determined that the issue is affecting others in the same way.
8x8 Work Mobile Application status notifications:
For administrator users to 8x8 Work Admin Console, if they were to login to the 8x8 Work Mobile application they will be notified of such incident updates in the Alerts section in the upper right corner of the application. . This only notifies if the user has administrator permissions assigned.
