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How to Use 8x8 Service During an Internet or Power Outage
8x8 Support

How to Use 8x8 Service During an Internet or Power Outage

 

Applies To

  • Outages
  • 8x8 Work

Answer

As a provider of VoIP (voice over Internet protocol) services, 8x8 relies on the Internet to deliver world-class unified communications. While we can't prevent or resolve issues affecting your ISP (Internet service provider) or your local utilities, here are some best practices to help you mitigate the impact of an outage on your 8x8 system and your business.

  • Redundant providers/connections: 8x8 suggests having redundant providers for critical sites. Customers who employ redundant Internet connections are able to simply switch to an alternative carrier during an outage and proceed with business as normal. 
  • Work for Desktop app over 3G/4G/LTE: This feature is available to all 8x8 customers for the Apple (iPhone) and Android platforms. 8x8's mobile app provides the same functionality as any of our IP phones such as Polycom or Cisco, while adding more features, such as chat and text/SMS. Customers who have employed 8x8's mobile app in outage affected areas are able to continue to use our services seamlessly. 
  • Work for Desktop cellular redirect: In case of mobile data network outage, concerns over data usage, or simply a lack of a good mobile data connection at a particular location, Work for Desktop cellular redirect (Android | iOS) function can be utilized. This will direct calls made through the app over your cellular service, ensuring the best connection available is used.
  • Call forwarding: While the mobile app can be installed within seconds, in case it is unavailable for any reason (no data connection on the phone and it was not previously installed, etc.), calls can be forwarded using 8x8 Admin Console to any other site, 8x8 or non-8x8 phone, or mobile phones.
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