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Gathering Call Examples
8x8 Support

Gathering Call Examples

Objective

As part of an ongoing investigations call examples are requested from 8x8 engineers in order to progress troubleshooting.

Applies To

  • Virtual Office
  • Inbound/Outbound Calls
  • Call Quality/Termination

Procedure

The call examples that will need to be provided should be the most recent of calls to exhibit the investigated issue (24 hours)

What is required is a minimum of 3 call examples with the below details.

  • Direction:
  • Date/Time of Call:
  • Duration of call :
  • Time Zone:
  • Call from ( source):
  • Call To( Destination):
  • Issue:
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