Note: To edit extension numbers in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.
Account administrators can change a user's extension at any time. Extension numbers can be edited to be shorter or longer than the internal dial plan for the site assigned to the user, but this may affect cross-site dialing.
To edit extension numbers in VO Configuration Manager
- Log in to VO Configuration Manager.
- Click Users.
- Click More Options (three dots) to the right of the designated user profile.
- Select Edit.
- Enter a new number under Extension in Voice Basic Settings, or click Suggest to automatically assign the user an available extension number.
- Click Save.