Agents are attempting to log into Virtual Contact Center (VCC) Agent and receive the message, "Maximum Concurrent Log Ins Reached".
You have already checked for agents who are logged in but not working. See:
In 8x8 Configuration Manager, you see you have more VCC licenses:
But in the VCC Configuration Manager > Profile, you see less in the Concurrent Access Limit:
- Virtual Contact Center
- Configuration Manager
Please create a case with 8x8 Technical Support.
Additional VCC licenses were added after initial deployment.