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8x8 Support

How do I manage my phone system for a business-impacting event in Admin Console?


When sudden closures, emergencies, or other outside events occur and necessitate a change in your operations, 8x8 makes it easy to prepare with options to temporarily configure your voicemailcall forwarding, and Auto Attendant to intelligently handle incoming calls while your needs are altered or you are away.

In the event part or all of your workforce shifts offsite, it's also critical to have each 8x8 Work user update their E911 address for emergency services.

Applies To

  • 8x8 X Series
  • Admin Console
  • Extensions
  • Voicemail
  • Call Forwarding
  • Auto Attendant


Click below for detailed instructions on how to:

  • Configure your extension voicemail and Ring Group voicemail.
    Determine how you will receive voicemail notifications for your extension, and set up a Ring Group voicemail greeting during the event.
  • Configure your call forwarding.
    If you would like to direct calls to an alternate number during the event, you can simply create and activate forwarding rules to automatically perform this handling.
  • Configure your Auto Attendant(s).
    Your Auto Attendant is a powerful tool that offers an array of options for call handling in situations such as closings or altered hours of operation, including time-based greetings and routing.
  • Update E911 Addresses.
    Each individual user's E911 address set in 8x8 Work for Desktop helps with dispatching emergency services to the right location when called from their 8x8 phone line. It's critical for users to adjust this whenever they change where they are working from.

Additional Information

Managing your phone system for unexpected or operations-altering events is similar to preparing for a holiday.

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