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How to See Charges to Specific Extensions
8x8 Support

How to See Charges to Specific Extensions

Objective

To see charges for specific extensions. 

Applies To

  • Billing
  • Extensions

Procedure

Charges by extension are summarized in Statement Details - Services in your online Monthly Statement.

Account Manager Admins

  1. Log in to Account Manager.
  2. Click Billing View Statements: View.
  3. Click + to expand a bill.
  4. Under Actions click View.
    Screen Shot 2020-07-02 at 6.59.23 PM.png
  5. Navigate to Statement Details - Services.
  6. Locate the extension in the Telephone #/Ext. column. 
    Services associated with each extension are split up on individual line items.
    • To view charges associated to a calling plan, find the line item that names both the extension number and complete phone number in the Telephone #/Ext. column.
    • For other services, look in the Service Plans column to ensure you are viewing the service charges you wish to examine for that extension.
  7. In the Service ID/Start Date column to the far left, click the 15-character hyperlink to open the Service Details for that line item.

8x8 Service Details displays the following information:

 

Customer Information Name, address, phone, account number, billing address, and service address.
Summary Service and usage charges, taxes and fees, and total bill.
Usage Minutes Minutes used on all calls made from that extension during the month.
Charges Based on minutes used (e.g. metered plans incur additional charges for minutes used above what plan allows).
Taxes & Fees Federal, state, and local taxes and fees (which vary by location).
Promotion Discount Any sales promotions or discounts that apply.
Usage by country Minutes used to make calls based on the country.
Inbound and Outbound Usage Rate Structure These charges vary based on your service plan.
Adjustments Any applicable credits or late fees.
Call Details Date, start time, end time, and total minutes for each call.

Configuration Manager Admins

  1. Log in to the 8x8 Application Panel
  2. Click My 8x8.
  3. Click Billing Statements > View Invoice.
    Screen Shot 2020-07-02 at 6.20.17 PM.png
  4. Scroll down to the Statement Details - Services section.
  5. Locate the extension in the Telephone #/Ext. column.

    Services associated with each extension are split up on individual line items.

    • To view charges associated to a calling plan, find the line item that names both the extension number and complete phone number in the Telephone #/Ext. column.
    • For other services, look in the Service Plans column to ensure you are viewing the service charges you wish to examine for that extension.
  6. In the Service ID/Start Date column to the far left, click the 15-character hyperlink to open the Service Details for that line item.

8x8 Service Details displays the following information:

Customer Information Name, address, phone, account number, billing address, and service address.
Summary Service and usage charges, taxes and fees, and total bill.
Usage Minutes Minutes used on all calls made from that extension during the month.
Charges Based on minutes used (e.g. metered plans incur additional charges for minutes used above what plan allows).
Taxes & Fees Federal, state, and local taxes and fees (which vary by location).
Promotion Discount Any sales promotions or discounts that apply.
Usage by country Minutes used to make calls based on the country.
Inbound and Outbound Usage Rate Structure These charges vary based on your service plan.
Adjustments Any applicable credits or late fees.
Call Details Date, start time, end time, and total minutes for each call.

 

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