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Missing Mandatory Field and Exceed Max Allowed Character Failure when Submitting Port requests
8x8 Support

Missing Mandatory Field and Exceed Max Allowed Character Failure when Submitting Port requests

 

Symptom

When submitting a port in Virtual Office Configuration Manager, the porting fails with failure reason: Missing mandatory field. or  Failure reason: Field exceeds the max allowed characters: 5 or 10


Mandatory_Field_Missing(1).png

Applies To

  • Admin Console
  • Number Porting

Resolution

In step 2, Basic information, instead of selecting an existing address from the dropdown menu, select New address and enter the address manually.
New_Address(1).png

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