Missing Mandatory Field and Exceed Max Allowed Character Failure when Submitting Port requests

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Symptom

When submitting a port in Virtual Office Configuration Manager, the porting fails with failure reason: Missing mandatory field. or Failure reason: Field exceeds the max allowed characters: 5 or 10

Mandatory_Field_Missing(1).png

Applies To

Admin Console
Number Porting

Resolution

In step 2, Basic information, instead of selecting an existing address from the dropdown menu, select New address and enter the address manually.
New_Address(1).png