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How do I contact Implementation chat support?
8x8 Support

How do I contact Implementation chat support?

Objective

This article covers how to contact Implementation Chat Support through the My 8x8 application during your initial Implementation.

Disclaimer: All chat interaction will be routed to an Implementation agent during the Implementation phase of your deployment. Once your Implementation case is closed, the "Chat with an Expert" tab will no longer be available. If you wish to contact Chat Support in the future, you can select your Case from View Cases and select "Chat about this Case".

Applies To

  • Virtual Office
  • My 8x8

Procedure

  1. Log in to your 8x8 Application Panel.
  2. Select My 8x8.
    clipboard_e7e692d74a03fb665ca062ad14b7f382c.png
  3. Select the Cases drop down menu and select View Case.
    clipboard_e0bf38360cf891b98e7769ebbf35c0369.png
  4. Select the Deployment Case Number.
    clipboard_ea9f8b2ddf275027e6f65cb4a820425c7.png
  5. Select the Chat With An Expert option available at the bottom right of the page.
    clipboard_e5cec38711e4f17518ad2cafed7692d27.png
  6. You will then be prompted to confirm/enter First and Last Name, Email, and Subject.
    clipboard_e351c4905839ea4d8e3b46fc47ad29385.png
  7. Select Start Chatting. You will now be placed in a queue awaiting the next available agent.
    clipboard_e499e9b953b74d631b562493be032c7ec.png
  8. Once you are connected to an agent, you will see the following below.
    clipboard_e208a8d96efcaecd6abaa60ba96cf20b6.png
  9. To end the chat session, select End Chat and then select Confirm End Chat.
    clipboard_e97bbb1fa4c488d3183643825c50e4895.png
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