Using Fuze Mobile - A Guide for Guests
Objective
Use Fuze Mobile as a guest.
Applies To
- Fuze Mobile
- Guest Users
Procedure
What is Fuze? Fuze is a unified communications platform that is designed for the way people work. Fuze powers business conversations through a secure and reliable global platform that unifies voice, video, and messaging into a single application.
As a Fuze guest user, you can chat with people and groups, share files, and attend meetings with anyone at the organization that invites you to join.
Here are some more details about actions that Fuze guests can and cannot perform:
| Guests Can | Guests Cannot |
|---|---|
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Depending on preference and policies, some companies who use Fuze may not allow guest users. Additionally, guest features are not currently available for companies that require HIPAA compliance.
Getting Started
When someone invites you to use Fuze Mobile as a guest, an invitation is automatically sent to you via email or SMS. It includes a link you can use to sign up, download the Fuze Mobile app, and start using Fuze.
Sign Up
When you tap Join the Conversation, a web browser opens and you’re brought to our website where you can set up your Fuze account.
To create your account:
- Enter your email and create a password that you can use to access Fuze.
- Tap Create an Account. A contact information screen appears where you can enter some basic details about yourself so that people in the organization can understand a little more about you.
- The following details are required:
- First name
- Last Name
- Company name
- Tap Join. Your Fuze account is created and a confirmation screen appears.
- Tap Download/Launch Fuze to download and install Fuze Mobile from your device's store, or open Fuze Mobile if its already installed on your device.
Fuze Mobile Interface Overview
Fuze products are designed to be consistent and intuitive so that you can let work flow. Whether you’re using Fuze Desktop, Fuze Web, or Fuze Mobile, you’ll likely find it easy to chat or meet without assistance, but to help you get started, here’s an overview of Fuze Mobile.
For additional information about the interface, refer to Fuze Mobile Overview.
Chat
You can chat with groups to which you are invited, or one-on-one conversations other people start with you. You can also start a one-on-one conversation with anyone in a group you’ve joined.
To chat with a person or group, simply open Fuze, search for the person or group (or tap a conversation), enter a message, and tap Send.
At this time, Fuze apps do not generate notifications or follow up emails for messages you receive while the app is not open.
Meetings
You can join any meeting to which you’re invited, or if someone provides you with a meeting ID, you can join using the ID. Additionally, you can use Fuze Mobile to view and join upcoming or past meetings to which you’ve been invited.
Join a Meeting
You can join a scheduled meeting by tapping Meetings, then tapping the meeting you want to join in the Upcoming list.
To join a meeting using the Meeting ID:
- Tap Meetings, then tap Join a Meeting
- Enter the meeting ID number.
- Tap Join.
- Select an audio option, and then tap Join Meeting to join the meeting.
For additional information about joining a meeting, refer to Join a Meeting.
In Meetings
When you’re in a meeting, you’ll see tiles for other participants whether they’re on video, voice-only, or they’re dialed in.
From the meeting toolbar at the bottom of a meeting, you can control your microphone, audio, and video. You can also add people, chat, or create a shared note with everyone in the meeting.
Tap the More menu at the lower right of the meeting to access everything from meeting information, to settings, to recordings and more.
For additional information about settings available during a meeting on Fuze Mobile, refer to In Meetings.
Share Content
Tap Share to share content from your mobile device. You can share photos and other files from your device. If you’ve previously uploaded a file, you can share that content from the Fuze cloud.
Groups
Groups are a great way to get together and collaborate with people in Fuze. You can create groups any time, and you can name groups if you need to give them a theme. When you’re part of a group, your meetings, chat conversations, and shared files are all available in one place. You can also jump from a group chat into a meeting at any time.
For additional information about creating a group on Fuze Mobile, refer to Create a Group.
Presence and Settings
You can set your presence, update your avatar, sign out, and access the settings window via the Profile menu.
Presence
Your status automatically updates when you’re in a meeting, busy, away, available, or unavailable. You can also manually set your presence and add a custom status message by tapping the pencil icon and selecting a state.
Settings
The Settings screen includes several subsections in which you can configure your meeting, audio, video and other settings.
For additional information about configuring call settings on Fuze Mobile, refer to Mobile Calls and Voicemail Settings.
Support
Tap Support to send feedback, report a problem, and learn more about Fuze.