Documentation: Number Porting LOAs
Objective
This article will outline the documentation required, in each country, to allow a port request to be sent to your previous provider, and to bring your telephone numbers to 8x8. Number porting in most countries will require a Letter of Authority or LOA to be completed, and some countries will require additional documentation.
Related Questions
If you have a different question about number porting with 8x8 the following links may be helpful.
| How do I submit a number port request to 8x8? | Click here |
| How long will my porting request take to be completed? | Click here |
Key Details
See the below table to find the country in which you need to port telephone numbers.
Keep in mind that for United States and Canadian ports the LOA will be auto-generated after inputting your porting details via the Admin Console form.
If the country you need to port numbers in does not appear in this article, raise a support case for the attention of our Global Number Porting team, who will supply the relevant documentation if porting is available.
United States Numbers
| What are you porting? | Form Required |
|---|---|
|
Local |
|
|
Toll-Free LOA |
United Kingdom Numbers
| Number Type | Form Required |
|---|---|
|
All |
Canada
-
For Managed porting please utilize the United States Toll-Free LOA linked above
| What are you porting? | Form Required |
|---|---|
| Local | Letter of Authority |
| Toll Free | Letter of Authorization |
Global Numbers
Before submitting a port request via 8x8 Admin Console for numbers outside the US, Canada or the UK, you will first need to ensure you have a matching amount of existing telephone numbers for the relevant country on your 8x8 account.
If you need to acquire additional international numbers please raise a case with our technical support team.
Anguilla |
|
| What are you porting? | Form Required |
|---|---|
| Non Geo Numbers | Letter of Authorization |
Antigua and Barbuda |
|
| What are you porting? | Form Required |
| Non Geo Numbers | Letter of Authorization |
Argentina |
|
| What are you porting? | Form Required |
| Non Geo Numbers | Letter of Authorization |
Australia |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authorization |
Austria |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authorization |
| Geo / Non Geo Numbers | English Guide for LOA (not to be completed) |
| National Numbers | Letter of Authorization |
| National Numbers | English Guide for LOA (not to be completed) |
Barbados |
|
| What are you porting? | Form Required |
| Non Geo Numbers | Letter of Authorization |
Belgium |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authorization (Dutch) |
| Geo / Non Geo Numbers | Letter of Authorization (French) |
Bermuda |
|
| What are you porting? | Form Required |
| Non Geo Numbers | Letter of Authorization |
Bosnia and Herzegovina |
|
| What are you porting? | Form Required |
| Non Geo Numbers | Letter of Authorization |
Brazil |
|
| What are you porting? | Information Required |
| Geo / Non Geo Numbers |
Once this information is verified a completed LOA will be provided for signature. |
Brunei |
|
| What are you porting? | Form Required |
| Non Geo Numbers | Letter of Authorization |
Bulgaria |
|
| What are you porting? | Form Required |
| Non Geo Numbers | Letter of Authorization |
Croatia |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authority |
| Geo / Non Geo Numbers | English Guide for LOA (not to be completed) |
Cyprus |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authority |
Czech Republic |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authority |
Denmark |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of authority |
| Geo / Non Geo Numbers | English Guide for LOA (not to be completed) |
Dominican Republic |
|
| What are you porting? | Form Required |
| Geo Numbers | Letter of authority |
Estonia |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of authority |
| Geo / Non Geo Numbers | English Guide for LOA (not to be completed) |
Finland |
|
| What are you porting? | Form Required |
| Geo Numbers | Letter of Authority |
| Non Geo Numbers | Letter of Authority |
| National Numbers | Letter of Authority |
France |
|
| What are you porting? | Form Required |
|
Geo Numbers |
(To be used when the existing French carrier is not Orange) |
| Geo Numbers | English Guide for LOA (not to be completed) |
|
Geo Numbers |
Letter of Authority (Migration) (To be used when the existing French carrier is Orange) |
| Non Geo Numbers | Letter of Authority |
Germany |
|
| What are you porting? | Form Required |
|
Geographic |
(Note: both signature & company stamp required. In the absence of a company stamp please sign and add the name & job title of the signatory in the 'Unterschrift' section). |
|
Non Geographic (+491, +4932, +498) |
|
Greece |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authority |
Hong Kong |
|
| What are you porting? | Form Required |
| Geo Numbers | Letter of Authority |
| Non Geo Numbers | Letter of Authority - for porting away from PCCW only |
Hungary |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authority |
Ireland |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authority |
Israel |
|
| What are you porting? | Form Required |
| Geo / National Numbers |
+ Latest invoice from the current provider + Copy of the signatory´s photo ID |
| Geo / National Numbers | English Guide for LOA (not to be completed) |
| Toll Free Numbers | Letter of Authority |
Italy |
|
| What are you porting? | Form Required |
|
Geographic (+39 0) |
Letter of Authority |
|
Non Geographic (+39 8) |
Letter of Authority |
Latvia |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authority |
Lithuania |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authority |
Luxembourg |
|
| What are you porting? | Form Required |
| Geo Numbers | Letter of Authority |
| Non Geo Numbers | Letter of Authority |
Mexico |
|
| What are you porting? | Form Required |
|
Geo / Non Geo Numbers |
Plus, one of the following:
Once these documents are submitted and verified, the correct & completed Letter of Authority will be provided for Legal Representative to sign. |
Netherlands |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authority |
New Zealand |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authority |
Norway |
|
| What are you porting? | Form Required |
| Geo Numbers | Letter of Authority |
| Non Geo Numbers | Letter of Authority |
Panama |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers |
The following documents are required:
Once these documents are submitted and verified, the correct & completed LOA will be provided for the person, whose ID was provided, to sign. |
Peru |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers |
The following documents are required:
|
Poland |
|
| What are you porting? | Form Required |
| Geo Numbers | Letter of Authority |
Portugal |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authority |
Puerto Rico |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authorization |
Romania |
|
| What are you porting? | Form Required |
| Geo Numbers | Letter of Authority |
| Geo Numbers | English Guide for LOA (not to be completed) |
Singapore |
|
| What are you porting? | Form Required |
|
Geo Numbers |
Number Porting Authorization Letter |
Slovakia |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authority |
Slovenia |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authority |
| Geo / Non Geo Numbers | English Guide for LOA (not to be completed) |
South Africa |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers |
The following documents are required:
|
Spain |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authority |
| Geo / Non Geo Numbers | English Guide for LOA (not to be completed) |
Sweden |
|
| What are you porting? | Form Required |
| Geo Numbers | Letter of Authority |
| Non Geo Numbers | Letter of Authority |
Switzerland |
|
| What are you porting? | Form Required |
| Geo / Non Geo Numbers | Letter of Authority (French) |
| Geo / Non Geo Numbers | Letter of Authority (German) |
| Geo / Non Geo Numbers | Letter of Authority (Italian) |
| Geo / Non Geo Numbers | English Guide for LOA (not to be completed) |
Trinidad & Tobago |
|
| What are you porting? | Form Required |
| Non Geo Numbers | Letter of Authorization |
Ukraine |
|
| What are you porting? | Form Required |
| Non Geo Numbers | Letter of Authorization |
UK |
|
| What are you porting? | Form Required |
| Geo Numbers | Letter of Authority |
| Non Geo Numbers | Letter of Authority |
Definitions
- Geographic Numbers - Local numbers or PSTN numbers
- Non-Geographic Numbers - Toll Free Numbers
- ITFN - International Toll Free Number
- DTFN - Domestic Toll Free Number