Skip to main content

 

 
8x8 Support

Documentation: Number Porting LOAs

Porting Documentation 

Porting a telephone number to 8x8 will always require a request to be sent to the current service provider for approval. This request can only be sent once the correct porting documentation has been provided to 8x8. Each country will require different paperwork to be completed; most will require a Letter of Authority or LOA, and some countries will require additional documentation.

If you are porting numbers to 8x8, please find below the country in which you are porting to see the required documentation.

Related Questions

If you have a different question about number porting with 8x8 the following links may be helpful.

How do I submit a number port request to 8x8? Click here
How long will my porting request take to be completed? Click here
Can I cancel or change my port date? Click here

Key Details

See the below table to find the country in which you need to port telephone numbers.

Keep in mind that for United States and Canadian ports the LOA will be auto-generated after inputting your porting details via the Admin Console form.

If the country you need to port numbers in does not appear in this article, raise a support case for the attention of our Global Number Porting team, who will supply the relevant documentation if porting is available.

United States Numbers

What are you porting? Form Required

Local

Letter of Authority- US_Local.pdf

Toll-Free LOA

Letter of Authority

United Kingdom Numbers

Number Type Form Required

All

Letter of Authority

Notes

Please consider the below when completing your UK LOA to minimise delays:

  • A valid electronic/physical signature must be added to every page.
  • At least one main billing number (MBN) must be specified.
  • The 'Site Address to register' should match your existing carrier's records.
  • Sequential telephone numbers can be listed in range format:
    • i.e. 02080123450 - 02080123453 rather than: 02080123450, 02080123451, 02080123452, 02080123453
  • Billing Account Number is required if porting Non-Geographic (03, 08) numbers.
  • Enter signature date in UK format - DD/MM/YYYY.
Important: This UK documentation is only valid for telephone numbers in the mainland United Kingdom of Great Britain & Northern Ireland. (Telephone numbers in the Channel Islands are not portable to 8x8).

Canada

  • For Managed porting please utilize the United States Toll-Free LOA linked above

What are you porting? Form Required
Local Letter of Authority
Toll Free Letter of Authorization

Global Numbers

Before submitting a port request via 8x8 Admin Console for numbers outside the US, Canada or the UK, you will first need to ensure you have a matching amount of existing telephone numbers for the relevant country on your 8x8 account.

If you need to acquire additional international numbers please raise a case with our technical support team.

Anguilla
 
What are you porting? Form Required
Non Geo Numbers Letter of Authorization
Antigua and Barbuda
 
What are you porting? Form Required
Non Geo Numbers Letter of Authorization
Argentina
 
What are you porting? Form Required
Non Geo Numbers Letter of Authorization
Australia
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of Authorization
Mobile Numbers Coming Soon
Austria
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of Authorization

Please note, due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.
Geo / Non Geo Numbers English Guide for LOA (not to be completed)
National Numbers Letter of Authorization
National Numbers English Guide for LOA (not to be completed)
Barbados
 
What are you porting? Form Required
Non Geo Numbers Letter of Authorization
Belgium
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of Authorization (Dutch)
Geo / Non Geo Numbers Letter of Authorization (French)
Bermuda
 
What are you porting? Form Required
Non Geo Numbers Letter of Authorization
Bosnia and Herzegovina
 
What are you porting? Form Required
Non Geo Numbers Letter of Authorization
Brazil
 
What are you porting? Information Required
Geo / Non Geo Numbers
  • Name/Company Name
  • Contact Email
  • Contact Phone Number
  • CNPJ/TAX ID
  • Address
  • Invoice Required

Once this information is verified a completed LOA will be provided for signature.

Brunei
 
What are you porting? Form Required
Non Geo Numbers Letter of Authorization
Bulgaria
 
What are you porting? Form Required
Non Geo Numbers Letter of Authorization
Croatia
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of Authority
Geo / Non Geo Numbers English Guide for LOA (not to be completed)
Cyprus
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of Authority
- Copy of latest invoice from the current provider
- Copy of legal representative's photo ID
Czech Republic
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of Authority 
- Copy of latest invoice from the current provider
Denmark
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of authority
Geo / Non Geo Numbers English Guide for LOA (not to be completed)
Dominican Republic
 
What are you porting? Form Required
Geo Numbers Letter of authority
Estonia
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of authority
Geo / Non Geo Numbers English Guide for LOA (not to be completed)
Finland
 
What are you porting? Form Required
Geo Numbers Letter of Authority
Non Geo Numbers Letter of Authority
National Numbers Letter of Authority
France
 
What are you porting? Form Required

Geo Numbers

Letter of Authority (Port)

(To be used when the existing French carrier is not Orange)

Geo Numbers English Guide for LOA (not to be completed)

Geo Numbers

Letter of Authority (Migration)

(To be used when the existing French carrier is Orange)

Non Geo Numbers Letter of Authority
Germany
 
What are you porting? Form Required

Geographic

Letter of Authority
Both a signature & company stamp are required. If no company stamp is available please sign and add the name & job title of the signatory in the 'Unterschrift' section).

English Guide for LOA (not to be completed)

Please note, due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.

Non Geographic
(+491, +4932)

Letter of Authority

English Guide for LOA (not to be completed)

Toll Free
(+498)

Letter of Authority
- Copy of Zuteilungbescheid (allocation letter from German regulator)

English Guide for LOA (not to be completed)

Greece
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of Authority 
- Copy of latest invoice from the current provider
- Copy of legal representative's photo ID
- Copy of Certificate of Incorporation / Company Registration Certificate
Hong Kong
 
What are you porting? Form Required
Geo Numbers Letter of Authority
Non Geo Numbers Letter of Authority - for porting away from PCCW only
Hungary
 
What are you porting? Form Required
Geo / Non Geo Numbers

Letter of Authority

+ Latest invoice from the current provider

Ireland
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of Authority
Israel
 
What are you porting? Form Required
Geographic

Letter of Authority

+ Latest invoice from the current provider

+ Copy of the signatory´s photo ID

+ Subscriber letter

+ VAT number

+ Proof of address (i.e. Business Registration, Residence Permit or Government Issued Documents within 12 months OR Utility Bill within 3 months OR active lease agreement.)

National Numbers

Letter of Authority

+ Latest invoice from the current provider

+ Copy of the signatory´s photo ID

Toll Free Numbers Letter of Authority
Italy
 
What are you porting? Form Required

Geographic (+39 0)

Letter of Authority

Please note, due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.

Non Geographic (+39 8)

Letter of Authority

Latvia
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of Authority
Lithuania
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of Authority
Luxembourg
 
What are you porting? Form Required
Geo Numbers Letter of Authority
Non Geo Numbers Letter of Authority
Mexico
 
What are you porting? Form Required

 

 

Geo / Non Geo Numbers

  • Latest invoice from the current service provider
  • Customer’s Legal Representative’s ID (any official and valid ID). If the representative is not Mexican, must be passport or a Mexican visa.

Plus, one of the following:

  • A copy of the Customer’s certificate of incorporation.
  • A copy of the Legal Representative’s Power of Attorney, issued by the Customer, which must include powers for acts of administration or domain.

Once these documents are submitted and verified, the correct & completed Letter of Authority will be provided for Legal Representative to sign.

Netherlands
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of Authority

Please note, due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.
New Zealand
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of Authority
Norway
 
What are you porting? Form Required
Geo Numbers Letter of Authority
Non Geo Numbers Letter of Authority
Panama
 
What are you porting? Form Required
Geo / Non Geo Numbers

The following documents are required:

  • Most recent invoice
  • Legal Representative’s ID
  • Proof of payment of the last invoice
  • Public Registry Certificate

Once these documents are submitted and verified, the correct & completed LOA will be provided for the person, whose ID was provided, to sign.

Peru
 
What are you porting? Form Required
Geo / Non Geo Numbers

The following documents are required:

  • Letter of authority
  • Validity of powers with issuance date of no more than 1 month
  • Copy of latest invoice
  • Copy of Passport/Legal ID or a Company Registration certificate
  • Legal proof of authorisation to sign the termination document
Poland
 
What are you porting? Form Required
Geo Numbers
  • Letter of Authority
  • Copy of latest invoice from the current provider
  • Copy of Company Registration document
Portugal
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of Authority
Puerto Rico
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of Authorization
Romania
 
What are you porting? Form Required
Geo Numbers Letter of Authority
  • Copy of the latest invoice from the current provider
  • Copy of legal representative's photo ID
Geo Numbers English Guide for LOA (not to be completed)
Singapore
 
What are you porting? Form Required

Geo Numbers

Number portability Form

Number Porting Authorization Letter

Authorization Letter to Terminate the Tagged Numbers

ACRA dated within 6 months

ACRA examples

Slovakia
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of Authority
Slovenia
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of Authority
Geo / Non Geo Numbers English Guide for LOA (not to be completed)
South Africa
 
What are you porting? Form Required
Geo / Non Geo Numbers

The following documents are required:

  • Letter of Authority
  • Proof of address (Utility bill)
  • Legal representative’s ID (Passport/National ID)
  • Business Registration Document
Spain
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of Authority

Please note, due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.
Geo / Non Geo Numbers English Guide for LOA (not to be completed)
Sweden
 
What are you porting? Form Required
Geo Numbers Letter of Authority

Please note, due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.
Non Geo Numbers Letter of Authority
Switzerland
 
What are you porting? Form Required
Geo / Non Geo Numbers Letter of Authority (French)
Letter of Authority (German)
Letter of Authority (Italian)

Please note, due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.

English Guide for LOA (not to be completed)
Toll Free (+41800) Letter of Authority (French)
Letter of Authority (German)
Letter of Authority (Italian)

Please note, a Swiss toll free number can only be ported if you are the allocated owner of the number on the Swiss regulator's records. To check if the number is allocated to your business please use the regulator's online tool:
https://www.uvek.egov.swiss/en/indiv...al-number-form
If the number is not allocated to you, please liaise with your current provider, and the Swiss regulator, to arrange for the number to be reallocated.
Trinidad & Tobago
 
What are you porting? Form Required
Non Geo Numbers Letter of Authorization
Ukraine
 
What are you porting? Form Required
Non Geo Numbers Letter of Authorization
UK
 
What are you porting? Form Required
Geo Numbers Letter of Authority
Non Geo Numbers Letter of Authority

Definitions

  • Geographic Numbers - Local numbers or PSTN numbers
  • Non-Geographic Numbers - Toll Free Numbers
  • ITFN - International Toll Free Number
  • DTFN - Domestic Toll Free Number

 

 

 

  • Was this article helpful?