When attempting to access the 8x8 support portal either via the 8x8 Support Knowledge Base or through a link in a case notification email, you encounter the following error:
8x8 Support Portal
Call 8x8 Support
This issue has been resolved for secondary admins in Virtual Office Configuration Manager. If you are experiencing this issue, please call 8x8 Support.
For Virtual Office Editions and Virtual Contact Center Editions users who are not the primary administrator of the account, this was due to a permission limitation which allowed only the primary administrator access to the Support case portal at this time. This issue is resolved for secondary admins in Virtual Office Editions and Virtual Contact Center Editions.
For all other business users (including Virtual Office/VCC Editions primary administrators), this is an intermittent issue and is under investigation. It is correctable with 8x8 Technical Support assistance.
8x8/Packet 8 Residential Customers: Access to the 8x8 Support Portal is not provided on your service. To create a new Support case, please contact 8x8 by phone. When your case is created, you will receive email notifications at the email address on file in your account. You may correspond on cases by replying to those emails.