When attempting to access the 8x8 support portal either via the 8x8 Support Knowledge Base, through a link in a case notification email, or when clicking My8x8 from your Application Panel page at https://sso.8x8.com, you encounter one of the following:
- A REGISTRATION_HANDLER_ERROR message:
- A message that https://8x8.force.com is down for maintenance:
8x8 Support Portal
Call 8x8 Support
This issue has been resolved for secondary admins in Virtual Office Configuration Manager. If you are experiencing this issue, please call 8x8 Support.
For all 8x8 business service users, this is an intermittent issue typically related username changes and is under investigation. It is correctable with 8x8 Technical Support assistance.
8x8/Packet 8 Residential Customers: Access to the 8x8 Support Portal is not provided on your service. To create a new Support case, please contact 8x8 by phone. When your case is created, you will receive email notifications at the email address on file in your account. You may correspond on cases by replying to those emails.