Using Fuze Supervisor Console on a Tablet

Question

What can I do in Fuze Supervisor Console on a mobile device?

Applies To

• Fuze Supervisor Console
• Mobile Devices

Answer

Refer to Installing Fuze Mobile to download and install the latest version of Fuze on your tablet.

You must have a Supervisor license and be added as a Supervisor to the Contact Center queue(s) by your system administrator.

You can perform the following actions on your tablet:

• Manage your queues
• View queue statistics
• Manage your agents
• Manage your agent watch list
• Sign agents in and out of queues
• Search for specific queues and agents
• Configure and view alerts such as:
  • Abandoned calls
  • Active agents
  • Average call wait
  • Calls waiting
  • Longest wait time
  • Service Level Agreement (SLA)
• Initiate call monitoring
  • Monitor agent queue calls
  • Monitor calls outside of agent queues
• You can quickly see if one of your agents is recording a call or has momentarily paused a recording.
  • An Agent is recording notification appears when a recording is initiated.

Additional Information

For additional information about the Fuze Supervisor Console, refer to Supervisor Console Overview.