If you have a question about number porting with 8x8, follow the links below to find more information.
|Porting To 8x8|
|Admin Console Guides||Changes & Cancellations||Contact Us|
|Documentation||Lead Times & Scheduling||Spoofing Non 8x8 Numbers|
|Loss of Service||Migrating within 8x8||Porting Away From 8x8|
Porting To 8x8
Here you can find more detail on the process of moving telephone numbers from a different provider to 8x8.
Admin Console Guides
If you need guidance on how to use 8x8 Admin Console to port & manage your 8x8 phone numbers try these articles.
Changes & Cancellations
When porting your telephone numbers to 8x8 we always want to achieve a porting date which suits you. If your number porting has been scheduled for a date which is no longer ideal then the below details may help explain what options are available.
If you have a question which isn't covered here, or you need to get in touch with us regarding an existing case, please see below for how to seek further support from our team.
- How can I contact 8x8 Support?
- How can I access & update my number porting case via the 8x8 Support Portal?
If your Number Transfer Request is already being handled by a member of our Global Number Porting team then we aim to reply to any queries raised via your case within 24 hours.
Number porting always requires specific paperwork to be prepared before the request can be sent to the current provider. Different countries and types of numbers will mostly require different paperwork. Here you can see what documentation you will need to port your numbers to 8x8.
Lead Times & Scheduling
Different number porting requests and activities carry a variety of lead times & scheduling options.
For an idea of the minimum timeframe you should expect for your request please see the information below. You can also find detail here on the days & times that number porting is available.
Spoofing Non 8x8 Numbers
If you have a telephone number with another provider which you would like to display on outbound calls from the 8x8 platform the details here will help explain the steps involved.
- Spoofing in 8x8 Work
- What documentation do I need for a spoofing request?
- How do I submit a spoofing request for 8x8 Work?
- Are there any limitations/restrictions with number spoofing?
- How can I raise a spoofing request for 8x8 Virtual Contact Center (VCC)?
- Raise a case with our Technical Support team and your VCC spoofing request will be passed onto our Global Number Provisioning team for processing.
Loss of Service
Here you can find information about what to do if you encounter an outage related to number porting. We hope you never need to check the topic outlined here, but if you do experience a problem this article may help you fix the issue.
- What should I do if my number has lost service on the day of transfer?
- What should I do in the event of a number SLAM?
Migrating within 8x8
If you already have telephone numbers with 8x8, and need to move them to a different 8x8 account, then you can find more information about internal 8x8 migrations here.
Porting Away From 8x8
If you are moving your numbers away from 8x8, to a new service provider, you may find the below details helpful.