Voice
- Virtual Office Desktop
- For more information about Virtual Office Desktop, check out our support article directory.
- Webcam Security in Virtual Office Desktop and 8x8 Meetings
- Access Call History in Virtual Office
- Adding Ring Group or Call Queue As Favorite Adds Other Contacts
- How to Manage Virtual Desktop Updates and Installations
- Amend Caller ID Within Virtual Office Desktop - Classic View
- Amend Caller ID Within Virtual Office Desktop - New Experience
- Virtual Office Desktop Mac Login Authentication Failure
- Call Notification Pop-Up Not Appearing in macOS
- Calling Error: Cannot Make Calls
- Calls Are Dropping When Answered in Classic Mode
- Calls on Virtual Office Desktop Fail
- Can't Import Google Contacts to Virtual Office
- Can I configure CTRL+C as my Make a Call shortcut?
- Can any contacts be exported from Virtual Office Desktop?
- Can I use SMS messaging when logged in to Virtual Office Solo?
- Cannot Download Fax in Virtual Office Desktop
- Can't Receive Incoming Calls When Call Using Is Set to External Number
- Unable to Access Account Settings in the Virtual Office Desktop
- Can I use CALLTO Protocol with Virtual Office Desktop?
- Changing the language in Virtual Office
- How to Configure Zero-Dial-Out from Voicemail
- 8x8 Services Error Message in Virtual Office Desktop
- Contact Directory Displays Account Admin Name on Multiple Extensions
- Creating a 3-Way Call to Warm Transfer Anonymous Callers
- Creating New Individual Contacts in Virtual Office Desktop
- Customizing the Fax Cover Page in the New Experience Mode
- Late Messages and No Notifications in Virtual Office Desktop
- Disabling Virtual Office Desktop Upgrade Prompt in Configuration Manager
- Does Virtual Office Desktop work in virtualized environments?
- Download Virtual Office Desktop
- How to Enable or Disable the Fax Confirmation Email
- Enabling Softphone-Only Mode on Virtual Office Desktop
- Enabling Call Screening in Virtual Office Desktop
- Error while Syncing Microsoft Exchange Contacts with Active Sync in Virtual Office Desktop
- Extension Unexpectedly Enters DND in Virtual Office Desktop
- Fax Service is Missing From Configuration Manager
- Fax Temporarily Failed to Send Error
- Footer in Internet Fax Cover Sheet is Not Legible
- Forwarding Calls in Virtual Office Desktop
- Getting Error When Installing Virtual Office Desktop macOS
- Group Chat Recipients Not Receiving SMS Messages
- Handling Multiple Calls in Virtual Office Desktop
- How to Use Tel Protocol with Virtual Office Desktop
- How to Block Numbers in Virtual Office
- How do I download a fax on Virtual Office Desktop?
- How do I download my Voicemails?
- How do I set my external caller ID to anonymous?
- How do I set my profile picture on Virtual Office Desktop?
- How to Access Virtual Office Desktop Classic Mode Features
- How to Add Contacts in Polycom VVX 400 Series Devices
- How to Adjust Call Using Settings in Virtual Office Desktop
- How to Block Caller ID in Virtual Office Desktop
- How to Block External Calls and Allow Internal Calls Only
- How to Call Using Preferred Devices in Virtual Office Desktop
- How to Capture Installation Failure Logs to Report to Support
- How to Change or Reset Voicemail Password
- How to Configure Off Hook
- How to Configure Users to Remain on the Latest Virtual Office Desktop Version
- How to Delete a Sent Message
- How to Display Inbound Caller ID When Transferring Internally
- How to Edit an Instant Message
- How to Enable/Disable Notifications on Virtual Office Desktop
- How to Enable or Disable Call Recording for an Active Call
- How to Enable or Disable on Demand Call Recording on Virtual Office Desktop
- Multiple Call Handling Issues Using Headphone Controls
- How to Hide or Unhide a Chat Message in Virtual Office Desktop
- How to Import Contacts in Virtual Office Desktop V 6.0
- How to Increase the Time Notifications Display
- How to Install Virtual Office Desktop v 6.0 and Above
- How to Log In or Out of Call Queue in Virtual Office Desktop
- How to Make Conference Calls in Virtual Office Desktops
- How to Manage Incoming Calls in Virtual Office Desktop If Already on a Call
- How to Pick up a Call Using a Deskphone
- How to Promote a Call to a Meeting in Virtual Office Desktop
- How to Send Feedback in Virtual Office Desktop or Mobile
- How to Send a Fax through Virtual Office Desktop App
- How to Set Custom Call Forwarding in Virtual Office Desktop
- How to Set up Caller Information Pop-Up in Virtual Office Desktop
- How to Set Up Sameroom
- How to Stop Receiving Notifications to Update Virtual Office Desktop Version
- How to Turn Off Lock-Screen Notifications
- How to Update E911 Adress in Virtual Office Desktop
- How to Use Virtual Office Desktop as a Softphone in 8x8 Contact Center Editions and X Series
- How to View and Reply to a Missed Message in Virtual Office Desktop
- How to Warm Transfer an Anonymous Incoming Call
- How can I make Virtual Office launch automatically when I start my computer ?
- How do I switch between Classic and New Experience modes in VOD 6.x?
- How do I use Visual Voicemail?
- How to Manage or Delete Internet Faxes
- How to Transfer a Call to Voicemail on Another Extension
- How to Update or Install Virtual Office Desktop While on Mac OS Catalina
- How to use the extension DID as the Conference Bridge phone number with specific time/date and callers DID using advance call forwaridng.
- I Can't Access My Call Recordings in Virtual Office Desktop
- Importing Google Contacts in Virtual Office Desktop
- Importing Local Outlook Contacts in Virtual Office Desktop
- Importing Google Contacts in Virtual Office Desktop Classic Mode
- Inbound Calls Route Directly to Voicemail When DND Is Not Set
- Incoming Calls Have No Answer Button
- Internet Fax Displays Wrong Time Zone
- Internet Fax Error Code 2038
- Internet Fax Fails to Send on First Attempt
- Internet Fax Internal Conversion Error
- Is Virtual Office Desktop supported on Mac OS X Yosemite?
- Is Virtual Office Desktop supported on Windows 7?
- Issue with webcam video not displaying in 8x8 Virtual Office Desktop
- What are the keyboard shortcuts for Virtual Office Desktop?
- Media Controls Not Working When Listening to Call Recordings for the First Time
- Migrating from Classic Mode to New Experience Mode FAQ
- New Messaging Experience for Virtual Office Desktop FAQ
- No Audio When Making a Call in Virtual Office Desktop
- New Experience Mode does not Show Incoming Calls on BLF Keys
- No Name Present in Status Window in Virtual Office Desktop
- No Notification of an Incoming Call in Virtual Office Desktop
- Not Receiving Internet Fax Email Notifications
- Outbound caller ID showing as anonymous
- Played Announcement When Calls Are Being Recorded
- Prevent Virtual Office Desktop from Opening on PC Startup
- Removing Virtual Office Desktop from Your Computer Before a Fresh Installation
- Setting Your Status on Virtual Office Desktop
- Speaker and Microphone Problems in Virtual Office Desktop
- Spell check not working in Virtual Office Desktop
- Switching to Classic Mode from New Experience Mode
- Switching to New Experience from Classic Mode
- Temporarily Failed to Send Fax Error
- The Remember Me feature is not working
- Unable to Answer Calls in Monitored Ext When Login Without Audio
- Unable to Hear Sound Notifications in Virtual Office Desktop
- Unable to Hear Sound Notifications on Mac in Virtual Office Desktop
- Unable to Install Virtual Office Desktop App on Windows PC
- Unable to Log in to Virtual Office Integrations or Plug-Ins
- Unable to Log into Virtual Office Desktop Version 5.6.0 and Earlier
- Unable to Make Calls in Virtual Office Desktop 6.x
- Unable to Make Outbound Calls on Windows 10 Version
- Unable to Recieve Calls on Virutal Office Desktop
- Unable to Reset Virtual Office Password Due to Error
- Unable to Send Multipage Internet Fax
- Unable to Update Virtual Office Desktop
- Unable to Validate Access Token in Virtual Office Desktop
- Unable to View Other Users Presence Within Virtual Office Desktop
- Users getting error message as "Your account is missing an extension"
- How to Use Virtual Office Desktop as a Softphone
- Virtual Office Application Auto-Start Issue
- Virtual Office Desktop 6.0 FAQ
- Virtual Office Desktop Application Crashing on Mac
- Calls Drop Immediately After Answering in Virtual Office Desktop
- Virtual Office Desktop Server Connection Does Not Work
- Unable to Answer Calls in Virtual Office Desktop App
- Virtual Office Desktop Classic Mode End of Life
- Virtual Office Desktop Crashes on Sign-In on Windows 8.1
- Virtual Office Desktop Crashes When Changing Profile Picture
- Virtual Office Desktop Is Crashing on Surface Pro 4
- Virtual Office Desktop Credentials Being Forgotten / Session Time Outs
- Virtual Office Desktop Detecting No Java or Old Java Version When Attempting to Logging In
- Virtual Office Desktop: How To Transfer Calls
- Virtual Office Desktop Keeps Trying to Update
- Virtual Office Desktop New Experience Feature Highlights
- Virtual Office Desktop Not Displaying
- Virtual Office Desktop: Persisting New Event Notification Highlighted in Contacts Tab
- User Is Shown as Being Available During a Call
- VOD Starts in New Experience Even Classic Mode is Selected
- Virtual Office Desktop Version End-of-Life Policy
- Virtual Office SMS FAQ
- Virtual Office Team Messaging FAQs
- Virtual Office Desktop: App Continues Ringing / Can't Answer Call
- Virtual Office Desktop: Audio Issues While Using Google Chrome Browser
- Virtual Office Desktop Call Using Deskphone Options
- Virtual Office Desktop: Contact Displaying Wrong Contact Information
- Virtual Office: Status Not Syncing and Chat Not Visible
- VOD: Changing Outbound Caller ID in New Experience
- Voicemail Notification When Phone Did Not Ring
- Warm Transfer of Anonymous Calls Fails in Virtual Office Desktop
- What are Virtual Office Integrations and Plugins?
- What is Fax Over VoIP?
- When does Virtual Office Desktop check for a new update?
- When does Virutal Office Desktop install the downloaded update?
- When Using Virtual Office Desktop All Other Applications Have Their Volume Lowered
- Why are local calls failing in Virtual Office Desktop?
- Why is my 8x8 number not receiving a SMS or OTP from the bank?
- Why is there no Caller ID for a UK number for calls from a Ring Group, Call Queue, or Auto Attendant?
- Why was I updated to Virtual Office Desktop v 6.0?
- Why did I get logged out of Virtual Office Desktop?
- Virtual Office Mobile
- Blank Screen When Trying to Log In to Virtual Office Mobile
- Call Failed and Unable to Connect to Virtual Office Service Error
- Call Drops When Using Wi-Fi in Virtual Office Mobile
- Calls Ring Once and Go to Voicemail in iOS v 7.3
- Can I access Call Queues in Virtual Office Mobile?
- Cellular Assist not Working in Virtual Office Mobile
- Can't Delete Chat Messages in Virtual Office Mobile 7.2
- Data and Network Overview for Virtual Office Mobile
- Deleted Voicemails Still Appear in the Voicemail List
- Digit presses not recognised on VOM
- Getting Voicemail Notification When Phones Do Not Ring
- Handling Virtual Office Mobile Calls Over Cellular Service Instead of Data
- How do I park a call in Virtual Office Mobile?
- How do I set up call forwarding in Virtual Office Mobile?
- How to Add a Contact to Favorites in Virtual Office Mobile iOS
- Creating Personal Contacts in Virtual Office Mobile for iOS
- How to Delete a Voicemail in Virtual Office Mobile
- How to Disable Virtual Office Calls From Android History
- How to Enable or Disable Notifications for Virtual Office Mobile
- How to Handle Incoming Calls While Already on a Call
- How to Set Up Virtual Office Mobile on a Cell Phone
- How to Sync a Calendar in Virtual Office Mobile
- How to Warm Transfer a call in Virtual Office Mobile
- How do I handle simultaneous cellular and Virtual Office calls?
- How do I stop Virtual Office business calls from showing up in the call history for my personal iOS device?
- How do you disable call quality prompts in Virtual Office Mobile ?
- How to Enable / Disable Virtual Office Calls From IOS History
- How to submit feedback in Virtual Office Mobile
- Installing Virtual Office Mobile on a Chromebook
- Instant Messages Disappeared in Virtual Office Mobile
- Internal Calls Not Being Received on Virtual Office Mobile
- Issues with Answering Inbound Calls on Older iOS App
- Minimum Mobile OS Requirements to Use Virtual Office Mobile
- Virtual Office Mobile App Is Not Ringing for iOS
- Mobile Phone Screen Stays Black when Receiving Incoming Calls
- Old Messages Showing as Unread after Virtual Office Mobile v 7.2 Update
- One Way Audio in Virtual Office Mobile for iOS
- One way Audio using Virtual Office Mobile while engaged on a regular cellphone call
- Scheduling a Meeting Using Virtual Office Mobile
- Selecting a Meeting Location in Virtual Office Mobile
- Setting your status on Virtual Office Mobile
- SMS Messages Before April 4 2018 Have Disappeared
- How to Sync Google Contacts - Virtual Office Mobile
- This Account Does Not Have Permission Error When Trying to Log In
- Transferring a Virtual Office Mobile Call Directly to Cell Phone
- Unable to Download Virtual Office Mobile for iOS in China
- Unable to Login Due to Blank Login Screen for Virtual Office Mobile iOS.
- Unable To Use Virtual Office Mobile Dial Pad When Call Forwarding Is Enabled
- Virtual Office Mobile Login Displaying White Page
- Virtual Office Mobile Calls on Data Mode Drops
- Virtual Office Mobile Can't Receive Calls on Android Phones
- Virtual Office Mobile Issues With Spamcall Blocks or Robocall Filtering App
- Status Is Not Updating to DND in Virtual Office Mobile
- Webpage Not Available When Attempting to Log Into Virtual Office Mobile
- Why can't I access call forwarding settings in Virtual Office Mobile for Android?
- Voicemail
- Can accidentally deleted voicemails be recovered?
- How to Delete Ring Group Voicemail
- How to Dial Out From Voicemails
- How to forward a voicemail message to another extension?
- How to Setup Auto Delete Voicemail on an Extension
- Receiving Voicemail Notifications But Messages Aren't Saving
- Voicemail Does Not Respond to Selections and Keeps Repeating Message
- Voicemail Options Are Greyed Out When Logging In as End Users
- Voicemail to Email Notifications Are Not Being Delivered
- Voicemail Quick Reference Guide (PDF)
- What is the Voicemail Inbox limit?